VoixAgent
Privacy Policy
Last updated: July 6, 2026
VoixAgent provides AI conversational assistant services for small and medium businesses. This Privacy Policy explains how we collect, use, share and protect information when you visit our website, contact us, request a demo or use a VoixAgent-powered assistant.
Information we collect
We may collect the following information:
- Contact details such as your name, email address, phone number, company name and website.
- Messages, enquiries, support requests and other information you choose to submit to us or to an assistant.
- Business information needed to configure or support an assistant, such as FAQs, services, opening hours and handoff rules.
- Technical and usage information such as device type, browser, IP address, pages visited, timestamps and interaction logs.
How we use information
We use information to:
- Respond to enquiries and provide demos, support and services.
- Configure, operate, monitor and improve AI conversational assistants.
- Route customer requests, capture leads and support human handoff where appropriate.
- Maintain security, troubleshoot issues and prevent misuse.
- Meet legal, regulatory and contractual obligations.
How we share information
We do not sell personal information. We may share information with trusted service providers who help us host, operate, secure, analyse or deliver our services. We may also share information when required by law, to protect our rights or with your permission.
AI assistant conversations
Conversations with a VoixAgent-powered assistant may be processed to generate responses, route enquiries, support handoff to a business team and improve assistant quality. Please do not submit sensitive personal, financial, health or confidential information unless the assistant specifically asks for it and you are comfortable providing it.
Retention
We keep information only for as long as reasonably needed for the purposes described in this policy, including providing services, resolving disputes, improving systems and meeting legal requirements.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information. You can contact us using the details below to make a privacy request.
Security
We use reasonable technical and organisational measures to protect information. No internet or AI service can be guaranteed to be completely secure, so we also encourage users to avoid sharing unnecessary sensitive information.
Third-party services
Our website and services may link to or integrate with third-party platforms, such as messaging, analytics, hosting, CRM or automation tools. Those third parties may process information under their own privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above.